Today, September 18, I paid for a Gamma subscription and started working with the service. During my work, I used about 150 credits, after which the system reported that all available credits had already been used and offered to pay for the subscription again.

Please note that I used approximately 150 credits, not the full amount of credits included in my paid subscription. Therefore, please check the history of the use of loans and the correctness of their cancellation.

In addition, my colleague had a similar problem: she paid for the subscription less than a week ago, but the system also reports that all credits have already been used and offers to repay.

We don't understand why paid subscriptions stop working so quickly.

Please:

check my account's credit cancellation history;

check whether all loans have actually been used;

explain why the system shows that loans have run out;

restore access to the remaining loans if an error occurs.