Feature requests

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Customer support is unresponsive, curt and rude
here is the transcript from a customer service chat about billing that did not go as expected. I was a $10 a month customer that recommended your product. I purchased an Lenny's pass that included a 1 year pro pass. I added it to this account and canceled my $10 pro account. second month comes along and I got charged a $25 fee. I contacted your support desk and was happy to get a human, but honestly I would have been better off with a AI. here is the transcript. after this expereince I am no longer interested in using Gamma, will just pump up my openAI / Codex sub instead. How you treat your customers in these situations speaks volumes and I won't support a company that treats me as a hassel Conversation with Gamma Started on September 2, 2026 at 05:45 AM Pacific Time (US & Canada) time PDT (GMT-0700) --- 05:45 AM | David Palfery: HELP!!!! your system is charging me left and right!!!. I used a Lenny's pass code to sign up for a year of pro, some how I was charged by month. I then this morning when to try and put in the code again but was charged before even being taken to the link page.l I don't want this license at all now. please cancel everything and refund the ~$200 you charged me this morning 05:46 AM | Support Sal: I'm sorry to hear about the trouble with your charges. I'll connect you with a human teammate who can assist you further with this issue. 05:46 AM | Support Sal: Gamma offers refunds only within the first 3 days of subscribing to any of our annual or monthly plans, and only upon contacting Customer Support. You will not automatically receive a refund if you cancel within 3 days of subscribing. 05:46 AM | Support Sal: As long as you reached out to Gamma Customer Support within 3 days of subscribing, you will receive a refund, even if we do not reply back to your message immediately. 05:46 AM | Support Sal: The team will get back to you on this. Our usual reply time is under 3 minutes. You'll get replies here and to stackflux2@gmail.com . 05:46 AM | Gabriel from Gamma: Hi there. This is Gabriel from Gamma's support team. You're now chatting with a human, and I'll be happy to help. Please allow me a few minutes to verify your account and the situation. This will help me provide you with a more effective response and the best possible assistance. 05:46 AM | David Palfery: copy, nice to talk to a human 05:48 AM | David Palfery: I was very supoprised to find a $25 charge this morning as I thought I had used my lenny's pass 1 year voucher , now I am getting a $25 a month charge. 05:58 AM | David Palfery: hey Gabriel, been 10 minutes, any update 06:05 AM | David Palfery: bueller 06:10 AM | David Palfery: do I need to call me CC company, i thought i was talkign to a human, now you are ghosting me 06:11 AM | David Palfery: just let me know you are still there 06:11 AM | Gabriel from Gamma: Your current subscription has been canceled effective immediately, and I've processed the refund for you. Just a heads up, it might take around 5–10 business days for the funds to show up in your account. Keep an eye out for an email from Stripe confirming your refund shortly. If you have any more questions or need further help, don't hesitate to reach out! 06:12 AM | David Palfery: so which subscription? the $25 a month one the year one that happened this morning? what aboput the 1 year voucher 06:13 AM | David Palfery: HELP 06:13 AM | David Palfery: I am a human too please talk to me and stop blowing me off --- Exported from Gamma on September 2, 2026 at 06:15 AM Pacific Time (US & Canada) time PDT (GMT-0700)
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Please give new users access to the Classic Generation Experience
I love using Gamma for my presentations, and I regularly recommend it to my clients. Unfortunately, with the latest rollout, new users no longer seem to get access to the Classic Generation Experience when they choose “Paste in Text.” Instead, they are taken directly to “Create with Agent.” Gamma Support has kindly helped me with a couple of my clients by providing a special link that gives them access to the Classic Generator. I really appreciate that help, but it is not a sustainable solution for me to contact support every time a new client signs up for Gamma based on my recommendation. I have tested “Create with Agent” several times to see whether I could simply adjust my workflow and teach my clients to use that instead. Unfortunately, for the way we create presentations, it is simply not nearly as good or as easy to control as the Classic Generator. The Classic Generator gives us much better control over how existing text is divided into slides and turned into a presentation. This is especially important for my clients, many of whom need a simple and predictable way to create professional presentations without having to learn a more complex AI workflow. Could you please give new users the same option to access the Classic Generation Experience that existing users have? Ideally, users could simply choose between Classic Generation and Create with Agent , depending on which workflow suits them best. I would really appreciate it. I love Gamma and want to continue recommending it to my clients — but having reliable access to the Classic Generator is an important part of that.
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AI editing & generator
Request to Pause Subscription and Credit Recent Charges
Dear Gamma Support Team, I am contacting you regarding my current Gamma subscription. Over the past two months, I have not been actively using the platform, despite continuing to pay the monthly subscription. At the same time, I do value Gamma and would genuinely like to continue using it in the future. For this reason, I would like to ask for your help with the following: * Please ensure that the upcoming monthly payment is not charged; * If possible, I would greatly appreciate a refund or account credit for the last two monthly payments, considering that I have made little or no use of the service during this period; * I would also appreciate the possibility of keeping my account without the commitment of the current monthly subscription, so that I can return to a paid plan whenever my usage justifies it. My preference is not to leave Gamma. I find the platform useful and would like to remain a customer, but at the moment I cannot justify maintaining a relatively expensive monthly subscription for a service I am not regularly using. If there is a more flexible plan, a temporary pause option, or another solution that would allow me to keep my account and return to the paid service when needed, I would be very interested in considering it. Otherwise, unfortunately, I will have to cancel the subscription permanently. I hope you can consider my request, particularly regarding the two recent charges, and help me find a solution that allows me to remain with Gamma. Thank you in advance for your understanding and support. Kind regards, Luís Sousa Bibi
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Subscriptions
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