here is the transcript from a customer service chat about billing that did not go as expected. I was a $10 a month customer that recommended your product. I purchased an Lenny's pass that included a 1 year pro pass. I added it to this account and canceled my $10 pro account. second month comes along and I got charged a $25 fee. I contacted your support desk and was happy to get a human, but honestly I would have been better off with a AI. here is the transcript. after this expereince I am no longer interested in using Gamma, will just pump up my openAI / Codex sub instead. How you treat your customers in these situations speaks volumes and I won't support a company that treats me as a hassel

Conversation with Gamma

Started on September 2, 2026 at 05:45 AM Pacific Time (US & Canada) time PDT (GMT-0700)

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05:45 AM | David Palfery: HELP!!!! your system is charging me left and right!!!. I used a Lenny's pass code to sign up for a year of pro, some how I was charged by month. I then this morning when to try and put in the code again but was charged before even being taken to the link page.l I don't want this license at all now. please cancel everything and refund the ~$200 you charged me this morning

05:46 AM | Support Sal: I'm sorry to hear about the trouble with your charges. I'll connect you with a human teammate who can assist you further with this issue.

05:46 AM | Support Sal: Gamma offers refunds only within the first 3 days of subscribing to any of our annual or monthly plans, and only upon contacting Customer Support.

You will not automatically receive a refund if you cancel within 3 days of subscribing.

05:46 AM | Support Sal: As long as you reached out to Gamma Customer Support within 3 days of subscribing, you will receive a refund, even if we do not reply back to your message immediately.

05:46 AM | Support Sal: The team will get back to you on this. Our usual reply time is under 3 minutes.

You'll get replies here and to stackflux2@gmail.com.

05:46 AM | Gabriel from Gamma: Hi there.

This is Gabriel from Gamma's support team. You're now chatting with a human, and I'll be happy to help.

Please allow me a few minutes to verify your account and the situation. This will help me provide you with a more effective response and the best possible assistance.

05:46 AM | David Palfery: copy, nice to talk to a human

05:48 AM | David Palfery: I was very supoprised to find a $25 charge this morning as I thought I had used my lenny's pass 1 year voucher , now I am getting a $25 a month charge.

05:58 AM | David Palfery: hey Gabriel, been 10 minutes, any update

06:05 AM | David Palfery: bueller

06:10 AM | David Palfery: do I need to call me CC company, i thought i was talkign to a human, now you are ghosting me

06:11 AM | David Palfery: just let me know you are still there

06:11 AM | Gabriel from Gamma: Your current subscription has been canceled effective immediately, and I've processed the refund for you. Just a heads up, it might take around 5–10 business days for the funds to show up in your account. Keep an eye out for an email from Stripe confirming your refund shortly.

If you have any more questions or need further help, don't hesitate to reach out!

06:12 AM | David Palfery: so which subscription? the $25 a month one the year one that happened this morning? what aboput the 1 year voucher

06:13 AM | David Palfery: HELP

06:13 AM | David Palfery: I am a human too please talk to me and stop blowing me off

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Exported from Gamma on September 2, 2026 at 06:15 AM Pacific Time (US & Canada) time PDT (GMT-0700)