Feedback on pricing and plans
S
Sedat Ozmen
Gentlemen, Your price plans and credit limits are very difficult to work with.
I have a pro account, paid annually, which gives me 4000 credits per month. This is my first, my learning month. Naturally, I used the 4000 credits very fast with all my testing. Tried to buy credit, I can not. Looked at the upgrade option; an unbelievable quantum jump from $18 to $100 per month, with nothing in between.
You need to do one or both of two things.
- I paid for the full year; give me the full year credits and let me use them as I need.
and/or:
- Create a more sensibly tiered price plan; you need to have at least 2 more steps before reaching $100 per month.
You all may be brilliant programmers, engineers, technicians, but you need to come down from Olympos and learn to make your customers' lives easier. Give them better UX.
I do not need or can not sensibly afford a $100 per month plan, so I will look for potential substitutes. Is that what you want your customers to do?
An irritated user,
P.S.
the only way I found to keep using Gamma without going to the $100 plan or changing platforms was to open another account with you using another email I have. Unfortunately, that account also is having problems with API key and after over three hours with Gamma, I still do not have an API key to finish developing my AI Agent.
Nik Payne (Gamma design)
Merged in a post:
Allow Annual Payment Access to ALL Credits
M
Meagan Hefte
I would like to propose giving annual payment users access to their full batch of presentation credits for all 12 months up front. That's really the only reason to pay-in-full in my opinion. It allows you flexibility. Otherwise, what's the point of paying in full?
Nik Payne (Gamma design)
Hey Meagan Hefte, appreciate you spelling this out. Getting the full year’s credits upfront for annual plans makes total sense if your usage is spiky and you want flexibility, and I’ll pass this to the team.
Quick question so we can size the need: are you mainly trying to front-load credits for a big project (like a one-time deck sprint), or do you want it upfront so you can use them unpredictably throughout the year without thinking about monthly limits?
Nik Payne (Gamma design)
Merged in a post:
light pack
Önder Çetin
create light pack for the who need less credit per month such as plus pack load 1000 credit per month and max collect 2000 credit you can do 500 credit light pack and max collect 5000 credıt so tjat price will be half and customer satısfactıon go top.
Nik Payne (Gamma design)
Hey Önder Çetin, thanks for the suggestion. I’ll pass this to the team, the idea of a lower-cost “light” plan with fewer monthly credits and a different rollover cap is super clear.
Quick question: are you mainly looking for a cheaper plan because you use Gamma only occasionally, or because your typical monthly usage is around ~500 credits and 1000 feels like overkill?
Nik Payne (Gamma design)
Merged in a post:
WHY have to renew my subscription every month just to keep my credits? Especially when I don't need them?
Khoa Le
WHY I have to renew my subscription every month just to keep my credits? Especially when I don't need them?
Give me reasonable answer!!!
Nik Payne (Gamma design)
Totally hear you, and yeah that’s frustrating if you’re not using credits every month. I’ll pass this feedback to the team. Quick question so we can make it actionable: are you hoping credits never expire as long as you’ve ever paid once, or that they roll over for a longer window (like 3–12 months) even if you pause/cancel?
Nik Payne (Gamma design)
Merged in a post:
Subscription Pause Option
Alexis Mondragon
Hello, I'm an instructor and I'm glad I found gamma because it didn't just help me but also the students have a way more attractive and understandable presentation.
Unfortunately I only teach every 2 months which means I have to cancel my subscription for that time.
I wish there was an option to pause so you don't completley lose your credits. Perhaps you can't use them while in pause but be able to get them back once you decide to resume.
As for now I guess I'll have to finish them with any gamma features just so it doesn't feel like a waste of money.
Thank you for your time!
Best,
Alex
Nik Payne (Gamma design)
Merged in a post:
Bill for tokens, not users
Senica Gonzalez
I'm a two person team. We have to pay for lots of little tools. $25 per user to get an api key is kind of ridiculous when what I'm really paying for is tokens. If you need a per user fee, then $5/user + tokens would be reasonable. Or just a team usage fee like Shutterstock used to do.
Nik Payne (Gamma design)
That's helpful. Thanks
Nik Payne (Gamma design)
Hey Alex, really appreciate the thoughtful note and the context. A pause option that preserves credits (but locks usage while paused) makes a ton of sense for an every-2-month teaching cadence, I’ll pass this along to the team.
Quick couple questions so we design it right:
1) When you “pause,” would you want it to start immediately or at the end of your billing cycle?
2) Roughly how long would a typical pause be for you (like 4–8 weeks), and would you expect to be able to resume anytime or only on a set date?
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