PDF Upload Issues
Tomas Kovac
I am trying to download PDF document into my existing presentation and it's not working. The upload starts but it freezes and never comes through. I've clean my cache, refreshed the page, restart my laptop and all the options that iI was able to google it. So far nothing is working. Thank you for your help.
Nik Payne (Gamma design)
Thanks for flagging this, and sorry you’re hitting a freeze here. Quick couple questions so we can pass something actionable to the team: 1) what browser + OS are you on, and about how big is the PDF (pages or MB)? 2) where exactly does it freeze (at a % progress, after you pick the file, or after you click upload), and do you see any error message? If you can share the PDF (or a sample) and/or a screenshot of where it gets stuck, that’d help a ton.
Tomas Kovac
Hello, Nik Payne (Gamma design), I was using Chrome, but also tried Safari. My Apple OS is Monterey 12.7.6. The PDF is about 268.2KB big. It freezes after I click upload, below i attached the screenshot. I didn't see any error messages. Only think i didn't try was the internet connection. I was at work so maybe that might be also another option for me to try. Thank you for responding so quickly! I appreciate your support.