Plan Pro Credit Theme
Cuenta Gratis
I have been a customer for a year and a half and now with the subject of credits it only allows me to create 3-5 presentations per month, they never warned about the subject of credits and it practically doesn't let me work anymore. In addition, I contacted support because all the image models came out with credits and they told me that it was a mistake and that this should not happen and after a few hours they told me that no longer, what if it was normal for me to always ask for credits for a matter of updates, which credits are not enough at all
Nik Payne (Gamma design)
Hey Cuenta Gratis, thanks for writing this up. Totally get how frustrating it is to be a long-time Pro customer and suddenly feel blocked by credits, especially after getting mixed messages from support.
Thanks for reaching out—this product board isn't monitored by customer support. Our support team will be happy to assist you with this. You can reach out to them by going to https://gamma.app/ and clicking on the ? in the bottom right corner, then selecting 'Contact support'.
If you’re up for it, one quick thing that’ll help us pass this to the product team: are you mainly running out of credits from creating presentations, generating images, or both?
Cuenta Gratis
Nik Payne (Gamma design)
I've already contacted them; I've been talking to them every day for two weeks. They tell me it's a gamma error and that they'll fix it. Then they said they'd give me 200 credits for the problems I've had, but what good is that if there's no solution? And just yesterday they told me that this is normal now, meaning all AI image generation models consume credits. So, I generate a presentation with 30 modules, and it consumes almost 500 credits. I can practically only generate 5-6 presentations a month, being careful with which model I use.
It wasn't like this before. Sometimes I used models that consumed credits—which is clearly understood to be credit-based—and sometimes I used models that didn't. They changed this without informing me.
But I already contacted support and it's very difficult because they don't really know what to say or explain.