Urgent Support Issue – PDF Export Is Broken and I Have Not Received Adequate Help
Hadar Kariv
I am extremely frustrated with the support experience I have had today.
I have been trying for approximately three hours to resolve a serious issue with exporting my document to PDF. When I export the file, the layout changes, the direction of the content shifts, and some of the images overlap the text. The exported PDF does not look like the document I created in Gamma.
I have been communicating with a support representative through chat for hours, but I have had to wait a long time between every response. This has made the process extremely stressful and inefficient. After several hours, the issue is still not resolved.
The representative tried to explain how I could fix one of the pages manually and sent me screenshots and more detailed instructions. I explained several times that I was not able to follow the steps and that I needed someone to help me directly. I repeatedly asked if someone could assist me in real time or handle the issue with me, instead of making me wait for another message every time.
At this point, I do not want another general explanation or another set of instructions that I may not be able to follow. I need actual, direct support to fix the file and make sure I can export a clean, correctly formatted PDF without images overlapping text or the layout changing.
I am paying for Gamma and I have spent many hours creating this document. I should not have to spend additional hours trying to repair an export issue on my own while waiting for support responses.
I am asking for someone to take ownership of this issue and help me get a properly exported PDF as soon as possible. I would strongly prefer real-time assistance rather than continuing with long delays between chat messages.
This has been a very frustrating experience, and I would appreciate an urgent and practical solution.
Nik Payne (Gamma design)
Hadar Kariv really sorry you’re dealing with this, especially after spending hours in chat. Totally fair to want someone to take ownership and help you get a clean PDF export without playing message tag.
Thanks for reaching out—this product board isn't monitored by customer support. Our support team will be happy to assist you with this. You can reach out to them by going to https://gamma.app/ and clicking on the ? in the bottom right corner, then selecting 'Contact support'.
When you message them, can you include 1) the share link to the doc (or the doc name) and 2) what you’re exporting from (Mac/Windows + Chrome/Safari) and whether the layout shift happens on every export or only certain pages? That’ll help them jump straight to reproducing it and getting you unblocked fast.
Hadar Kariv
Nik Payne (Gamma design) Hi, thank you for your reply.
The issue happens on every single page of my document.
I am working on a Windows computer using Microsoft Edge.
When I export the document to PDF, the layout changes on every page. The page orientation/layout appears to shift, and images and design elements move and overlap the text. The exported PDF does not look like the document I designed in Gamma.
I have already spent several hours with support trying to solve this, but unfortunately the issue was not resolved. I urgently need to export this document correctly for printing.
I would really appreciate it if someone could take ownership of this case and help me get a clean PDF export that looks exactly like the Gamma document.
I can also provide the share link to the document.
Nik Payne (Gamma design)
Hadar Kariv: if you send me a link I can pass it over to our export team, but I can't promise I'll be able to resolve your issue. I work on the design and product team