Most people don't like change. I like change, but technology changes can be really frustrating.

For several months, I had issues duplicating my Gammas: the updated titles didn't show when exporting slides, making it really hard to keep my files in order. I didn't ask for help and just hoped it would be fixed after my leave from work. But when I came back after two months, the problem was still there, and a bigger issue popped up: text was changing and images were being deleted.

I wrote a negative complaint and tried two other support channels to see if someone would really care. Gamma makes it very easy to record the issue, so in just a couple of minutes, I sent a recording for the agent to troubleshoot—without needing to be on the phone or have an agent access my computer remotely. To my surprise, within a few hours, two real agents were helping me figure out the problem. The fixes were actually simple: unchecking "editable tables" stopped the deletion, and they showed me a way to make title changes stick.

I regret sending that negative feedback—not because of what I wrote, but because of my state of mind at the time. I realized it just added to the "mob mentality" of online complaints. I’m really glad Gamma cared and had such understanding agents who focused on the solution when I was focused on my frustration. In my opinion, Gamma is evolving alongside technology, and their customer service truly responds and cares.