I had a very disappointing experience with Gamma's customer support regarding a refund. My refund has been pending for several weeks. Gamma repeatedly informed me that the refund was processed and provided only a STAN number. However, after visiting my bank (Canara Bank) multiple times, the bank confirmed that no refund has been received and that a STAN alone is not sufficient to trace a refund. They requested official refund proof from the payment processor, which I have repeatedly asked Gamma to provide. Unfortunately, I keep receiving the same response without any concrete evidence or resolution. What should have been a simple refund has turned into weeks of emails, phone calls, and bank visits. I hope Gamma improves its refund process and customer support so that other customers do not have a similar experience.